Guide to accepting SINPE Móvil

How to accept SINPE Móvil payments without chasing receipts

To accept SINPE Móvil payments in an organized way, show the customer your number and the exact amount, ask them to upload the receipt with their order, and confirm the payment from there after you see the money reach your account. Orderi organizes that flow; the transfer stays between your customer and you.

Guide updated on

  • The customer sees your number and the exact order amount, each with a copy button.

  • They upload a screenshot of the receipt (JPG, PNG or WebP, up to 5 MB) and the order stays pending payment.

  • You confirm or reject the payment from the order. If you reject it, the customer can send another receipt.

  • Orderi does not connect to your bank: you confirm the payment yourself by checking your account.

Why collecting payment by chat becomes a headache

SINPE Móvil is fast for the customer, but collecting through chat leaves work for you: each screenshot arrives on its own and has to be matched by hand to the right order.

  • Screenshots arrive without telling you which order they belong to.

  • The amount transferred does not always match the total.

  • Receipts get lost in the chat history.

  • Until you check your account, you do not know which orders are paid.

How the flow works with Orderi

The money goes from your customer to your account. Orderi organizes what happens before and after.

  1. 1

    You set up your SINPE number

    In the dashboard you add your SINPE Móvil number as a payment method. You can also keep cash or bank transfer.

  2. 2

    The customer picks SINPE at checkout

    At checkout they select SINPE Móvil and confirm their order. The order is registered as pending payment.

  3. 3

    They see the number and the exact amount

    On their order page your number and the amount appear, each with a copy button, so they do not mistype them.

  4. 4

    They pay and upload the receipt

    They make the transfer from their bank app and upload the screenshot from the same order. The money goes straight to you.

  5. 5

    You review and confirm

    You see the receipt next to the order. If everything is right, you confirm the payment and the order moves on. If not, you reject it with a reason.

Check your account before confirming

A screenshot does not prove the money arrived. Before you confirm, check in your bank app that the transfer shows up for the order amount.

Collecting by chat vs. with Orderi

  • Amount

    By chat
    You type it in each chat
    With Orderi
    It appears exact on the order, with a copy button
  • Receipt

    By chat
    Arrives loose in the chat
    With Orderi
    Stays attached to the order
  • Payment status

    By chat
    You remember it or write it down
    With Orderi
    Pending, confirmed or rejected, visible on the order
  • If something is wrong

    By chat
    You ask for another screenshot in the chat
    With Orderi
    The customer resends the receipt from their order

When something does not add up, and what happens to the data

  • Blurry photo or wrong amount

    You reject the receipt and write the reason. The customer sees the rejection on their order and can send a new one.

  • Receipts are kept for

    90 days

    They are deleted automatically after the order is completed or cancelled. Only JPG, PNG or WebP images up to 5 MB are accepted.

  • The customer did not upload a receipt

    If you already verified the payment another way, such as a call or a message, you can confirm anyway. The system asks you to confirm it explicitly.

  • What Orderi does not do

    It does not collect money for you, does not touch your funds and does not verify the payment automatically with the bank. It also charges no sales commission.

Help Center

Frequently asked questions about accepting SINPE Móvil

No. Orderi shows the receipt the customer uploads and you confirm or reject the payment after checking your account. The check against the bank is done by you.

It is the service for transferring money between accounts using a mobile phone number, part of the National Electronic Payment System (SINPE) of Costa Rica's Central Bank.

No. The money goes from your customer to your account. Orderi charges a fixed monthly subscription, with no sales commission.

Yes. You can set up cash, bank transfer and other methods alongside SINPE Móvil.

You reject the receipt and state the reason, for example wrong amount, and the customer can send a new one from their order.

They are deleted automatically 90 days after the order is completed or cancelled, because they can include names and account details.

Ask an AI for a summary of Orderi

Pick your assistant and it opens with the question already written: what Orderi is, what it solves, what it costs and who it is for.

See the question that gets sent

I run a business in Costa Rica that sells on WhatsApp and I'm evaluating Orderi. Based on its website, can you summarize what Orderi is, what everyday problems it solves (WhatsApp orders, a shareable catalog link, an order board, delivery zones and SINPE Móvil payments), how its AI assistant Lontri works, how much it costs and whether it charges a commission per sale, and what kind of business it is built for? Site: https://orderi.app/en/

The answer is generated by each AI. Check prices and features on this site.

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